Google Fi

I've had that service for 9 months first 8 months was no problem service is great from work bill was what it was supposed to be and those first eight months my average data use was about 45 to 55 GB a month but I paid for the 50 gig unlimited data plan last month unknowingly through the app on my phone I supposedly opted in to pay $10 per gigabyte for high speed data after my 50 gig was used up they tell me that it could only be done from my phone coincidentally at the same time my daddy used on my phone almost doubled and I was charged $10 a gig for 37.23 GB of data $370 did not even know these charges were happening until my bill came they refuse to help said that I had to pay it there was nothing they could do they wouldn't reverse the Chargers. That was it I tried reasoning with them I tried to have them compare the last 8 months of service to this one I have not used my phone any different than the first eight months in fact I probably used it less and yet my dad a doubles and my phone bill goes from $95 a month to $417 the crooks greeny thieves I talk to you two reps on the phone one which hung up on me when I was getting a little frustrated and online chat with three reps all said they didn't have the ability to do anything about my bill that they couldn't change it I requested to speak to a higher up they said they couldn't give me the higher up contact info for security reasons what then ask where they lived these people are working from home and are not trained they can handle simple little problems that may come up but when an issue like this comes up they don't know what to do and they will not go above and beyond to their higher-ups since they won't let me to ask what they could do they just simply said they weren't authorized to do anything long story short $460 bill and I'm going to review every page I can find catch the newspapers here Channel 2 News here in Utah they're interested in my story they have a little investigation side on the news that investigate companies that do this kind of stuff so I'm just going to keep going hopefully that you either change the way they do their business or people will see that they do for business and they'll just go out of business thanks for meeting

I traded in a Samsung Galaxy Z4 to receive a $999.99 credit to which I only received a $160 credit after being emailed that the device was mailed back for damage. There is no detailed pictures or information regarding the damages and it seems like this is just a disingenuous means of getting customers to offer their equipment over to receive less than market values, so that equipment can be resold for greater profit.

I don't want a $160 credit for my $999.99 device. I want my device as initially promised. If there is damage, which may have occurred during its time at Google, I paid for a protection plan that will cover its repair.

Please either send me my phone or provide me a full $999.99 credit.

I've contacted Google Fi Support several times, to have them explain they have the right to do what they want and hang up. No supervisor or higher level support available.

Case ID is 3-14840****5177

I'm giving this company a one-star review mainly because I couldn't even get past the trial process and get the actual product working not only that one customer service is called they did nothing but decide to argue about how their policies go about even though we were reading the policies right in front of them and they decided to discriminate against somebody for their learning disabilities and laughed at them and then when they were asked for their name or their supervisor they decided not to give those things and it was extremely unprofessional and I would give anybody a warning to go ahead and make a cell phone out of aluminum foil in hopes and dreams because you're going to get better reception than this particular product.

I got a notification, Your new number is ready!.

I panicked and thought ok sim swap attack. Well no,.

the "system" according to them screw up... hours later, they told me that somebody is working on it and that it can take a while to get it back...

WTF!!! I wonder how many customers has the same issue at the same time as me...I received a notification stating that my new number was ready, which caused me to panic and suspect a sim swap attack. However, the company informed me that it was a system error and that someone was working on it, but it could take some time to resolve.

I couldn't believe it! I wonder how many other customers were affected by this issue at the same time as me. It's worth noting that I had the same number for 22 years. By the way, I had the number for 22 years.

To clarify..

Google decided to change my number because... which is by the way on the terms and conditions, but only if they notify you in advance.

WTF!