Google Fi

I have been trying to resolve a billing/repair issue for six days now. My phone broke and we have a protection plan.

When I got my new phone whoever handled it at Google Fi never moved my protection service to my new phone. They left it on my inactive phone. Now trying to get them to move it to my active phone has been impossible. The customer service has been awful, they have zero ability to fix it.

All they say is it will be escalated and someone will email you within 24/48 hours. NOTHING HAS BEEN FIXED. Every time we call or chat we have to go over the same issue. Even after I have repeatedly told them the problem they come back and say "we see you do not have protection on that device"...OMG I have never been so made at a company and their LACK of customer service in my life!

As of right now the issue has been escalated again b/c the other three times it wasn't escalated correctly...that is what they say, but I have zero faith it will now be fixed. I am at a loss on how to fix this b/c I get zero help from them.

I've been a Google Fi customer for around 5 years. I've not had any issues until about a week ago when SMS messages began being blocked from delivery somehow.

I opened a support case with Fi and they have been 100% incompetent and after reading other similar stories, I'm convinced they simply don't care. I am astounded that they refuse to list whatever suspension they have on SMS on their end (I've confirmed it itsn't hardware or software related - and they know this).

I've literally dont all of the troubleshooting for them. At this point Idk what else to do other than switch carriers since they refuse to lift whatever SMS block they've placed on my phone line.

I initially contacted Google Fi on Sunday to see what I could do to increase my finance limit of $1800 so that I could finance both the Pixel 9 Pro XL and the Pixel 9. I wanted to avoid having to pay for the Pixel 9 outright as I would prefer to finance it as well.

I spent 20 minutes in a chat with an agent named Sage. She said that I would get an email in 24-48 hours. I received an email yesterday, which was well beyond the 48 hour mark. I called this morning at 9:24 and spent 8 minutes on the phone.

I was told I would get a call back in 5-10 minutes after they had worked it out. An hour later, I was making another call. It was a different agent this time. I spent 8 minutes on hold only for him to tell me there was nothing he could do and that he would have the previous agent call me back in 5 minutes.

It's been 25 minutes since then.

I'm getting upset. I need a solution!

So I figured I would get out from under Verizon's thumb after 33 years of not getting any signal in my own house. I live in the city so it doesn't make any sense so I figured when this offer came up I would take it but then they screwed up the order.

They're sending it to the wrong person into the wrong address. And of course when you call all you get is some Asian who barely speaks English and who's just working off a script and was on hold for 20 minutes while she went and spoke to her other team. I don't know why I can't speak to the team. I asked to speak to American several times.

They said that that's not possible.

Now Pitney bows is the worst company in America. Frontier communications is the second worst company in America and I think Google fi is #3

I was roped in by the Promo they had last month for the Pixel 3 watch. $150 instant rebate (never credited to my bill) and 24 payment credits of $14.58 (not credited to my bill).

I didn't receive the credits they promised in the promotion. I've contacted customer service many times. Seems they all have a different excuse and tell me a "specialist" will call or email me within 24 to 48 hours. I have received some of the email days even weeks later with more excuses and promises to fix the issue.

I have a feeling these are standard form email as none of them give a reason or an estimate of when the issue will be resolved.

I would not have ordered the watch but for the promotion Google Fi offered. I guess it was too good to be true.

Smells a little like a bait and switch as I'm now tied to Google Fi for another 24 months.