Google Fi Reviews

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Google Fi - Charged $400 claiming I did not activate phone regardless of Confirmation
Do not trust Google Fi, it will cost you big. I agreed to activate my phone within 30 days of receiving the new Galaxy Phone because of the promo agreement. They claim I did not activate the phone in time. I sent them their own email which they sent me entitle "Your...
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2 comments
#2043764

I had the exact same problem but spent weeks working with them to show the phone was activated. Even after that, they say they can not credit my account but they will only charge my credit card for service fees.

Customer service reps have not been given the authority to actually fix it. Google has not demonstrated an ability to manage retail customer service.

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ID
#2364160 Review #2364160 is a subjective opinion of poster.
Service
Google Fi Phone Service
Pros
  • 1 week and it is a nightmare
Cons
  • Poor service
  • Loss of money and phone number
  • No help from the company
Loss
$400
Preferred solution
Deliver product or service ordered
New Reviewer

Extremally bad experience with GF set up and service

I spent more than two hours trying to set GF seem card up (>1 hour with assistant) and I (we) didn't succeed. After a couple weeks I got bill from Google for this service. I have never used Google Fi and I am not going to set up it again. But GF operator didn't help me with this problem and just hanged up! Garbage network and awful service.

User's recommendation: Don't buy that!

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ID
#2893229 Review #2893229 is a subjective opinion of poster.
Cons
  • Installation and service
Preferred solution
Full refund

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New Reviewer

DISATISFIED CUSTOMER OF GOOGLE FI

I wanted to give Google Fi a try seeing that it comes with a well known name as like my Google Pixel cell phone. Their customer service is ok, maybe a score of 3 out of 5. Most calls to customer service will be from another country...Consider the language barrier. Because Google Fi uses the Spring and T-Mobile telecommunication lines, reception is POOR, texting/calls: POOR SERVICE. Reminds me of Metro PCS.

User's recommendation: There has to be other competitors out there to try, NOT Google Fi :(.

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ID
#2886756 Review #2886756 is a subjective opinion of poster.
Service
Google Fi Mobile Phone Service
Pros
  • Customer service
Cons
  • Poor reception for texting and calls receiving and making

Issue with replacement phone shipment

The process of getting a replacement phone under my warranty coverage was not a clear process. Since I didn't have a phone to use I had to communicate through email and the customer service was not as helpful as when you call in. Took me almost 3 weeks to finally get my replacement in. I wasn't clear on the part where I needed to have $ in my account for a hold before they would ship it. That delayed the process. Had to wait until payday.

User's recommendation: Make sure to get the message across to customers more clearly.

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ID
#2879241 Review #2879241 is a subjective opinion of poster.

I need to join

Bad service, other providers are better and better customer services. Not a reliable service, data get exported and information is spread across the world

User's recommendation: Don’t.

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ID
#2874252 Review #2874252 is a subjective opinion of poster.
Location
Buffalo Grove, Illinois

Issue with driving mode

Never fixed issue called and spoke to someone 2 times been emailed 4 times and still same issue need to fix this

User's recommendation: Maybe.

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ID
#2867903 Review #2867903 is a subjective opinion of poster.

Issue with driving mode

Still haven't fixed the issue. Call was lost after being in hold and the phone for 15 minutes. Then the info I received, via email, didn't help. Still have dumb text being automatically sent whenever I'm in the car saying. "I'm driving" "sent from my phone". So retarded, some time I don't want people to know I'm driving
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ID
#2867889 Review #2867889 is a subjective opinion of poster.
New Reviewer

My phone number is not the phone number that registers whenever I call somebody

People I call get a phone number and the name of a city in Ohio called Mount Vernon instead of my number and so they think it's somebody else and if I leave a voicemail well then they know that it's me that's the only way
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ID
#2867507 Review #2867507 is a subjective opinion of poster.
Cons
  • Bad mobile service
Preferred solution
When I dial someone I'd like for them to know it's me and it is my phone number not some bogus phone number that has no relationship to me whatsoever
New Reviewer

Bad experience with the service

This is the worst phone service I have ever had in my life. All phone companies go off the same tower.

User's recommendation: *** no.

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ID
#2864947 Review #2864947 is a subjective opinion of poster.
Service
Google Fi Mobile Phone Service
Pros
  • Good plan
Cons
  • Couldnt get calls or make calls or text
New Reviewer

Can't call customer want my number 520437****

I would like my number ported .the phone number.ber is 520-437-**** I don't have time to be wasting like this..ibe spent 4 hours trying to fix my phone.. enough is enough.
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ID
#2861798 Review #2861798 is a subjective opinion of poster.
Cons
  • No help from the company
Preferred solution
My number and a free month for inconvenience
New Reviewer

Cant Activate my phone

I can't make any calls, or activate my service please help Charley hammil 520 815-**** charleyhammil67300@***.com
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ID
#2861792 Review #2861792 is a subjective opinion of poster.
Pros
  • Convienent
Cons
  • Hard to manage porting
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Hello I wanted to bring a Google Fi issue to your notice. I have been overseas and delayed in return to the US due to the pandemic. I will be arriving later this month. I purchased Google Fi service along with Samsung S21 Ultra and have been very disappointed. I wanted...
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ID
#2855165 Review #2855165 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Billing

I want to understand why do I still ow you money when the service was switched under someone elses name
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ID
#2842936 Review #2842936 is a subjective opinion of poster.
Cons
  • Customer service reps are powerless to resolve my issue
Preferred solution
Full refund

Number transfer, from Verizon, not porting over.

After 3 weeks and about a half dozen attempts, the old number finally ported over, from Verizon to Google Fi. Not sure what the problem was, to begin with;....but, it was awfully frustrating. Google Fi reps were consistently courteous, friendly, and, polite;...with varying levels of competency and expertise. In the end, I would say I'm happy with Google Fi Cust. Support, though.

User's recommendation: Make sure to accurately enter the account number and billing/transfer PIN, from your former carrier.

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ID
#2826045 Review #2826045 is a subjective opinion of poster.
New Reviewer

Information

Information with joining you guys as service not only that I have a major typical cheese with my email support I didn't eat that and even this if I can be trusted her so she ate it with my data please contact me or someone reach out to me immediately thank you give us a salad number so we can start communicating with Google Google phone support
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ID
#2822407 Review #2822407 is a subjective opinion of poster.
Location
Gardena, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Phone issue

Sarcasticl am very unhappy with. Google Fi I had it Two days and I now find I Can't use phone, the fingerprint lock is unworkable. Customers cant speak to a live tech about problem.the live help they advertise is unavailable unlessThey call you

User's recommendation: Skip this company.

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ID
#2819632 Review #2819632 is a subjective opinion of poster.
Pros
  • Reasonable price
  • All cons
  • Google name
Cons
  • Poor service
Loss
$200
Preferred solution
Let the company propose a solution

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