Google Fi
Google Fi Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Fi has a 1.9 star rating from 236 reviews, with 30% likely to recommend; reviews are mostly negative and 74% unfavorable versus 11% positive.
Key Takeaways for Future Customers
- Read Google Fi reviews before subscribing and confirm promo credit details.
- Expect potential delays with account activation, SIM/eSIM setup, and porting numbers.
- Be prepared to escalate billing or refund issues for subscriptions and device promotions.
Negative Feedback / Risk Areas
- Frequent Google Fi customer complaints cite poor customer service and long hold times.
- Many report billing errors, unexpected charges, and slow or denied refunds.
- Technical problems include SIM/eSIM failures, missed activations, and unreliable international roaming.
Positive Feedback
Some customers praise plan options, competitive price points, and individual agents who resolved SIM, eSIM, or connectivity issues quickly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Fi has a 1.9 star rating from 236 reviews, with 30% likely to recommend; reviews are mostly negative and 74% unfavorable versus 11% positive.
Key Takeaways for Future Customers
- Read Google Fi reviews before subscribing and confirm promo credit details.
- Expect potential delays with account activation, SIM/eSIM setup, and porting numbers.
- Be prepared to escalate billing or refund issues for subscriptions and device promotions.
Negative Feedback / Risk Areas
- Frequent Google Fi customer complaints cite poor customer service and long hold times.
- Many report billing errors, unexpected charges, and slow or denied refunds.
- Technical problems include SIM/eSIM failures, missed activations, and unreliable international roaming.
Positive Feedback
Some customers praise plan options, competitive price points, and individual agents who resolved SIM, eSIM, or connectivity issues quickly.
Media from reviews
San Antonio, Texas
I need to pay bill
- - Google Fi says my bill is unpaid.
- - I dont know how to pay it.
- - Phone number not eligible; I need to speak with someone.
Google-fi says I have not paid my bill. If I have not then I need to pay it and I dont know how.
I followed instructions which said my phone number is not eligible. Im just trying to pay my bill.
I need to speak with someone. So difficult.
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Verified Reviewer |
San Angelo, Texas
Google Fi's Predatory "Double-Dip" Penalty Ignored Family Medical Hardship and Corporate Merger
- - Removed $91 credit and added a $900 penalty after an 8-day billing issue.
- - Hardship hold was refused, and we plan to port out to T-Mobile.
The only advice is to stay away! They will find any way to create a higher bill then what you signed for. They give 2 days grace before disconnecting service causing a downline stream of rescinded credits.
I proactively contacted Google Fi support one week before the payment date to notify them of a 4-week income gap due to a merger and a medical emergency for minor children hours from my residence. They refused a hardship hold. After an 8-day suspension, we paid the balance in full on 01/22/2026. Google Fi's response?
They hit us with a 'Double Penalty': They removed our $91 monthly credit. They added a $900 lump-sum 'device promo' penalty to our bill. Deceptively, their chat agents only mentioned the $91 credit loss and hid the $900 penalty until it was already charged. This lack of transparency and refusal to acknowledge documented hardship is a 'Truth in Billing' nightmare.
They are now threatening to destroy an 18-year-old's perfect 2-year credit history over a penalty that was never clearly disclosed. We are porting out to T-Mobile.
Google Fi is an automated robot with zero human empathy. If you value your credit and your sanity, stay away.
- International roaming
- No contract
- Real-time usage review
- Promo trap
- Unstable connection
- No human discretion
Preferred solution: device balance; keep monthly payments on phones. 2. Waive $900 & $91 promo penalties. 3. No negative credit reporting during FCC/TX AG investigation. I cured debt 1/22 & porting in good faith. Remove all penalties.
User's recommendation: DO not even consider Google Fi, they shut you off after 2 days and use verbatim robotic scripting without any review or care for the consumer.
Houston, Texas
Obtain PUK number
- - Attempts to purchase SIM PUK and enter PUK for high-speed network control.
- - Manages Google Fi account and future network considerations.
Attempts to make a purchase on SIM PUK and enter my SIM card PUK number to ensure I have high-speed network control and manage my technology account on my cell phone devices on instinct of my own matter and take care of the carrier that I'm using in the shape of Google Fi and accounts for future network problems and take care.
User's recommendation: Remaining
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Verified Reviewer |
Chicago, Illinois
Resolved: Waiting for 5 days already to reactivate Google Fi account.
- - Card was disengaged from Google Fi, blocking service.
- - Reactivation attempts show 'couldn't reactivate service' errors for 5 days with little feedback.
Google Fi took 6 days to reactivate my account. The service was initially interrupted by my mistaken removal of the credit card tied to my account.
I corrected that and added the credit card again just minutes after removing it. Google did nothing for nearly a week and correspondence amounted to infrequent emails assuring me that solution was in the works.
Mistakenly disengaged my credit card from Google Fi. Fi connection was immediately blocked.
Reengaged the credit card to the account quickly and repeatedly received 'couldn't reactivate service' notice each time I attempted to reactivate the account. This has been going on for 5 days with little feedback and no resolution from Google Support.
- Lousy support
Preferred solution: Resolution of the problem and use of my phone again. I have had no cell service for 5 days.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockton, California
I rate them less than that
- - I was charged monthly for Fi though not activated.
- - I was told the unused SIM could be returned.
- - I called support and provided a bank statement.
Never get Google Fi. Anytime one has an issue with Google, it will not be solved until you add another payment method.
I was going to get Fi but after receiving sim card I read the terms and it was going to be more money for me so I didn't do it. I called them to return som card and they said if I didn't use it no worries.
I never activated Fi but they charged me every month like I did. I called customer service not once but several times. I offered them the sim. They didn't want it.
They could see I never activated it yet continued to charge me. I had to do a bunch of stuff like show them a bank statement
- To this day they say i still owe them
Preferred solution: I just want it off my Google account that I owe them
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Verified ReviewerDidn’t give me my money back
- - I want my money back for a misapplied charge on a $35 device.
- - $7 was taken and not refunded yet, while $14 was refunded.
I want my money back. It went on the wrong thing.
It was supposed to go towards my device that was $35. And they took money from me.
They took seven dollars from me and I still havent got the money back. They took 14 from me recently but I just now got that money back but I havent got my seven dollars back.
Preferred solution: Full refund
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Verified Reviewer |
Seattle, Washington
Horrible
- - Account owned by my 14-year-old granddaughter; service cut.
- - I'm not the owner; they won't let me pay.
- - I'm 72, no phone, living alone; 2 hrs on hold.
I'm looking for a new carrier..but I hate phone stores!
They have my 14 year old granddaughter as owner of the account,my service was cut off because I have a new debit card. I have been trying for weeks to give them a new card# ,but I'm not the owner and they won't even let me pay so I'm a 72 year old woman who has no phone and live alone as my husband is deceased. Also spent 2 hrs.on phone with customer service to no avail.
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Verified ReviewerLost phone
Explained my lost or stolen phone, and I was instructed on how to install my number on my new phone. Very professional service.
- Good signal
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Verified Reviewer |This person supports our platform.
Supporter |
Lisbon, Lisbon
Resolved: Setting up replacement device, no screen on old phone
Company fixed the issue and I have been provided with product or service ordered. some information from extensive web searches/ llm.
then just tried different things. sub-optimal but back up and running. in general it appears that companies are cutting way back on support. the fallback options include LLMs and "user" sites.
if you are lucky you find enough tidbits of useful info to stitch together a solution. good luck.
Tried to get a person on the phone for an unusual support issue, and none of the menu items are even close. Could not find the place to speak to a person or even an intelligent bot.
- Great service overall
- Difficult if at all possible to get answers to unusual issues
User's recommendation: good lluck
Phoenix, Arizona
Service
Had fraudulent charges, but was taken care of by the support specialist 'Mark.' Awesome customer support service!! Thanks, Google.
Preferred solution: The chatge taken off the account
San Jose, California
Call/Data issue resolved
- - Unable to make calls despite activation more than 48 hours.
- - Google Fi support identified the issue quickly and reactivated the eSIM; now it works.
I was unable to make call, though my account has been activated more than 48 hours. I called google fi support and he was able to identify the problem immediately.
He patiently guided me through the process and reactivated eSIM.
Now it is working. Thanks to google fi support team.
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Verified Reviewer |
Coyhaique, Aysén
- - Hector helped resolve issues and called back twice; he was patient.
- - Ongoing call/notification failures from Fi; I plan to switch after this trip.
Hector was very helpful and resolved the current problems as best as he was able given the technological glitches at Google Fi. He even called me back twice to check the system.
He is very knowledgeable and patient. On the other hand, I have experienced failures in incoming calls and notifications for a month, due to Google Fi's failure to switch my telephone/data service to the local services available in the country I arrived in one month ago. This used to happen automatically. I would like to warn new customers that I no longer recoommend Google Fi.
It used to be great, but about two years ago, the phone services got significantly worse for the money and the access to a live help line with a real person got significantly more difficult. I will change to another phone service after this trip.
- International travel does work without changing sim card
- Lots of glitches in the last two years
- Much harder to access help
Preferred solution: Price reduction
User's recommendation: Pick a different phone company
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Verified ReviewerNeed help
They disconnected. Hung up.
Ended the call. As soon as I told them the call was being recorded, that was it
Chicago, Illinois
Unlock phone
- - Purchased 2 phones with a Google Fi promo; $231 upfront and $179/month billed.
- - Credits not applied; account paused and email changed; Fi canceled.
Don't deal with them
At the end of July 2025 with the promo.
My credit card was charged $231.00 dollars at the start then a couple of months later I called and questioned my charges being $179.00 per month.I understood that I was to get bill credits but that never happened.That made getting the phones and Google Fi an attractive offer.I would have never done this if that was going to happen.I was told that my account paused.My email account was changed by Google to one that I didn't ever have.I don't know if that was the reason for the pause.I live on social security and this takes up 10% of my monthly income.Since then I have cancelled Google Fi and using another provider.I will never do business with Google Fi
User's recommendation: Don't deal with Google Fi
I need Google fi number
- - User uses Google Fi and their number doesn't show up.
- - They want a solution to make their number show up on iMessage and FaceTime.
I do Google fi and my number don’t show up since and I don’t know what’s wrong since I done so that’s why I contact you here try to help me fund solution to it okay because I’m totally tired just make sure my number show up on my iMessage and FaceTime
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Verified ReviewerI e dealt with this 3 times before, paid 5$ &now a supervisor needs to call me voa supervisor needs to call me
- - I've been a longtime customer since PROJECT FI.
- - No one calls back; I've waited hours.
- - I paid $5 for no help.
- - I will contact the US AG.
I've been a customer for years.I've been a customer since you were PROJECT FI. WHY CAN'T I GET SOMEONE TO CALL ME BACK,?
IM GOING TO HAVE TO CALL THE AG TO GET ANY HELP,.. I USE TO CALL & GET AN IMMEDIANT CALL BACK. IVE BEEN ON FOR HOURS & HAD TIO PAY $5 FOR NO HELP.
I WILL CALL THE US AG. THIS IS CRAZY I HAVE GONE THROUGH THIS CRAP TO MANY HOURS & ACTUALLY HAD TO PAY MONEY FOR NO NO HELP
User's recommendation: Google fi is crap don't use it
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This is very similar to what I am going through right now, I hope your situation has resolved. Google Fi is a scam and I am sorry that you had to deal with this.
not helpfull