MICHAEL J G Zxy

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Verified Reviewer

Have not been able to get help for weeks ridiculous

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Trying to sign up for service for weeks now can't get in touch with support or when I do they can help and then we get nowhere what a piece of ***
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Pros:
  • Dont know it doesnt work
Cons:
  • It doesnt work

Preferred solution: Apology

User's recommendation: Don't use Google

Anonymous
map-marker Mountain View, California

My service is definitely compromise

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I'm still receiving spam calls and I know that I don't have complete privacy on my phone when I'm in important phone calls people cannot hear me it cuts in and out like somebody's listening into the phone call my other callers always say I'm cutting in and out or sounds like I'm underwater when I'm talking to normal friends and family it sounds good but when I'm talking to somebody about something very important it's not good to me that's evidence that somebody is listening in . Because they try to interrupt the call.

I record all my phone calls because of this and I have evidence that this is happening and Google Fi has done nothing to correct The problem I pay money for your services You can't even protect your customers.

In situations like this usually the company knows exactly what's going on and they let it happen. So in my mind since you did nothing to correct this issue you know about this issue and you're allowing it to happen.

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Frankie W Ovq

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Verified Reviewer

Insurance claim

Yes I still haven't heard from you to set the place I would like to get my phone fix at and I need to get it fix asap before I have to leave again for work and not have a phone cause I couldn't get it fixed in time
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Loss:
$1500

Preferred solution: The screen fix on my 6a fixed also for the same price $29 dollars

Sharol Scg

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Verified Reviewer
| map-marker North Highlands, California

Replacement of sim card

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Updated by user Oct 05, 2023

Still waiting for my money for a replacement sim card from Best buy

Original review Sep 04, 2023
Nightmare to get up and going. No help from customer service. Phone number was a joke. Wrong number.
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User's recommendation: Good luck

Terri H Acb

New phone order

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Bad service and answered no questions and gave me the run around and I pay insurance and they want a deposit or authorization hold for a new replacement phone hold 300 Dollars and hold it before they send me my new phone I pay monthly insurance for. Not good servers or company. Don do it they are ridiculous and they want to charge me 50 for a replacement to
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Loss:
$400
Cons:
  • Policies
  • Insurance

Preferred solution: My replacement phone

William B Txu

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Verified Reviewer
| map-marker Pensacola, Florida

Order device and sim

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Yes I ordered my galaxy s23 ultra almost three weeks ago it's already almost a week behind schedule.evwrytine I call customer service they act like they don't know what's going on with it .everyday they tell me that it's about to be shipped out . I paid almost 1400 for the phone it's ridiculous.im scared to cancel god only knows how long it would take to get a refund
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User's recommendation: Don't use them they suck

Maeli Eqb
map-marker Dacula, Georgia

Poor customer service

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Worst customer service ever!!. Waiting for delivery of Samsung A14 since 23 days. Every time I call to the customer support team, I get a reply - 'specialist are working since Aug 4th' I wonder are they are doing. Never ever expected to have such a poor response from a reputed company like Google. Asked for supervisor to talk aboit it and noneof the rep could not get one. I am not sure who is to be asked. No body from Google Fi have a definite answer. User's recommendation: Not Trustworthy
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User's recommendation: No, big No

Banika N

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Verified Reviewer

Hello my name is sereena Cosey I'm contacting...

Hello my name is sereena Cosey I'm contacting about a phone I purchase the z flip phone the screen stop working the back screen work find therefore I did purchase insurance as well I tried to reach out many times to Google fi t concerning the defective device but never couldn't reach no one concerning my the issue so therefore I stop making payments for a defective device
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William B Txu

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Verified Reviewer

Order device and sim

Still no delivery notification this is ridiculous I have NEVER seen a place called themselves a phone company and carry themselves this way.i mean seriously if there's gonna be a wait like this potentially at least warn a brother !I'm absolutely terrified to go the refund route I may never see those funds again .at this point I definitely feel I should be rewarded some free months service or a free device of my choice or something .at the very least get my device for free and get some money back .I mean it's only right.
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Preferred solution: Price reduction

User's recommendation: Don't waste your time with them

Resolved
Kathleen D Zho

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Verified Reviewer
| map-marker San José, Provincia De San Jose

Resolved: Five days trying to get service and no service.

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Updated by user Jul 26, 2023

Company resolved the issue.

Original review Jun 21, 2023
Got this phone to travel and this phone DOES NOT travel as promoted. I can't get them to call because it won't work.
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User's recommendation: Don't if you really need a phone that works.

Anonymous
map-marker Toledo, Ohio

DON'T DO IT

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I signed up for Google Fi during the free phone promo. I was very leery of switching, so I called them.

I confirmed all phones we had were compatible with the service, although the iPhones would need a little extra set up. I went through with the order, paid shipping on the phone. I attempted to transfer my service to Google Fi on after three weeks (waiting for current service month to run out) well within the month I had to switch per Google terms. During set up, we found that one of the phones (Motorola G100) was actually not compatible.

We were unable to complete the set-up. When I called Google, they informed me that there was nothing they could do. First they said they wouldn't let me return the phone because I had already used it (in order to set up Google Fi you have to use it) and when I pointed out that was unavoidable when setting up service, they said it was because it was past the 15 days allotted return time (which is buried somewhere in their terms of service). I asked for a transcript of the initial call, so I could prove I was misinformed, they said they wouldn't provide it.

So now I'm stuck paying $500 for a phone I can't use. (It's overhyped anyway.) Their practices are completely unethical, but since they're one of those "too big to fail" companies, they don't care about screwing people over.

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User's recommendation: Don't do it. Fina another provider.

Elena A Nlz

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Verified Reviewer

Have to pay 80$ for my data

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I feel tricked and now I have to pay 80$.10$ for a Gb is unfair and horrible.They should give new customers refund or at least reduce the 80$ bill.I called and they said,there is nothing they can do to reduce my 80$ bill!Well thank you google,keep making billions on poor people!
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Loss:
$60
Pros:
  • Got the number in seconds
Cons:
  • Charging me 80 dollars

Preferred solution: Price reduction

William B Txu

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Verified Reviewer

Order device and sim

Still no phone hasn't been shipped almost three weeks 1400 bucks later it's ridiculous everytime I call they act like they don't know what's goin on in there own wearhouses
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Preferred solution: Price reduction

MIGUEL M Txr

About phone service

I have no complaint, I am not a customer yet. What I had was questions about your service so I could make a decision where there to join your service
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Preferred solution: answers

Dolores Qcb

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Verified Reviewer

Check my order status

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It actually went smoothly. I have nothing bad to say. I was only checking the status, and the representative told me everything that I needed to know. I really appreciate her helping me out.
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User's recommendation: I would recommend people 100%